Give us your FeedbackFrequently Asked Questions

 

 


 

 


Product Questions:

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  I had a question regarding when and how to use the Peptide treatment lotion with Q10.   

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    When is this product applied? 

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    What is it designed to achieve? 

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I am also wondering about your liposome eye gel.  I presently use an eye cream from another company that I really like because it's very thick and creamy and I feel it really nourishes the delicate eye area.  Would the liposome eye gel be used in addition to my eye cream, or instead of it?  

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What exactly is that product designed to achieve? 

 

Belavi Training Questions:

  1. Question: What are the requirements for becoming a Certified Belavi Facelift Professional?

  2. Question: Do I have to come to Michigan for my training?

  3. Question: How can I pay for my classes and products?

  4. Question: How much money can I make doing the Facelift Massage, honestly?

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Skincare Questions:

  1. At what age do you recommend starting professional facials? I have some clients who have pre-teen children with early skin problems, but they seem so young to have a facial!

  2. I know that extractions are important when a client has congested skin, but should I do them on all clients? What if their skin condition is good and really doesn’t need extractions?

  3. What is acne and how do I know if I have it?

  4. Why do some people breakout in their forties?

  5. What is the difference between acne vulgaris and acne rosacea?

  6. Can Hydroxy Acids make me look younger?

  7. I'm confused about the different types of hydroxy acids. Is one type better than another?

  8. How does glycolic acid work?

  9. Is one glycolic peel enough?

Private Label Product Questions:

  1. Why do you offer Esthetically Yours products for Private Label?

  2. What are the requirements for purchasing EY products private label?

  3. Can I purchase Belavi products private label?

  4. How much money can I make retailing products?

  5. What are some ways I can sell and promote my products?

  6. Regarding labeling of product, what is the process? Would you ship then and I would label or do you work with my graphics designer concerning labels, ect.?

  7. I want to know what products I need to perform some of your facial services.

Treatment Questions for professionals:

Mary Ann, I am looking for all of the products needed for the services you perform in your clinic.  I love your Menu of Services and want to incorporate many of the treatments into my Day Spa. Can you let me know what products are needed?

  1. Esthetically Yours Signature Facial

  2. Mini Facial

  3. Acne Facial

  4. Teen Facial

  5. Eye Zone Rejuvenation

  6. Men's Facial

  7. Exfoliating Back Facial

  8. Anti Aging Facial w/Collagen

  9. Power Paraffin Facial

  10. Glycolic Skin Smoothing

  11. Collagen Blanket

 

Waxing Questions:

  1. I am very nervous about performing a Brazilian Waxing?  Can you give me any tips?

 

 

  1. What are your General ordering and shipping policies?

 

 

 

Question: I had a question regarding when and how to use the Peptide treatment lotion with Q10.  

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When is this product applied?   Apply anytime before the moisturizer.

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What is it designed to achieve? This treatment incorporates Peptides, which help reduce surface areas of deep wrinkles and contribute to thickening of the epidermis by promoting collagen renewal.  Studies have shown an increase in skin thickness of 4%, reduction in depth of wrinkles by 23% and reduction of depth of main wrinkle (crows feet) by 39% within 4 weeks.  CoQ10, known for boosting skin repair, and reducing free radical damage, also included in this lotion. Anti-oxidants of Japanese Green Tea, Vitamin A, E and C protect the skin from environmental damage.

 

QuestionI am also wondering about your liposome eye gel.  I presently use an eye cream from another company that I really like because it's very thick and creamy and I feel it really nourishes the delicate eye area.  Would the liposome eye gel be used in addition to my eye cream, or instead of it?  

 

Answer: You could use it in addition as it is a gel that soaks into the skin and wouldn't  disturb another ingredients in your eye cream.  

 

 

Question: What exactly is that product designed to achieve?

  

Answer: The liposome's in this soothing gel are encapsulated with Japanese Green Tea Extract, which help reduce skin irritation. Sodium Hyaluronate binds moisture and helps moisturize and lubricate tissues around the eye area. 

 

Note: I however would recommend the Super Firming Crème to replace the above eye cream. Here is some information on this product:   This high-tech complex provides ingredients which help firm and tighten aging skin, while providing enhanced texture and the reduction in the appearance of wrinkles. Clinical studies confirm the effectiveness of this superficial facial lines by 36% within 4 weeks, and increasing skin firmness by 21% within 4 weeks. maximum doses of Vit.E and Sodium Hyaluronate help protect and hydrate. Mature/Photoaged 

 

Question: What are the requirements for becoming a Certified Belavi Facelift Professional?

You must carry a certification in Massage Therapy, Cosmetology, or Esthetics.

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Question: Do I have to come to Michigan for my training?

NO, our training center is here in central lower Michigan but there are a couple of options available to you.  You can become certified through our Home Study Program. You will not get the important hands on experience that you will get in the classroom but it is available to you.You can also attend a Seminar Training for three days located in Ann Arbor, Michigan or at the Bellanina Mountain Retreat Waynesville, NC Contact Belavi driectly at 1-800-BELAVI4 for information.

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Question: How can I pay for my classes and products?

I will accept checks, cash (not through the mail), Visa, M/C, and Discover. If you are attending a seminar in the near future I will also accept a payment plan with the balance due when class begins.

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Question: How much money can I make doing the Facelift Massage, honestly?

Your profit is going to depend on the amount you charge for the Facelift Massage. How much do you want to make it worth? If you charge $65.00 (which is average), and your total cost for that treatment is $4.00 to $6.00 (average) than you just profited $60.00. If you get your client started on the recommended series of 12 than you can profit about 720.00 in 12 weeks! I always offer a discounted rate per treatment of $5.00 if they purchase the series of 12. I know a therapist that charges $125.00 for the Belavi treatment and she really makes it worth $125.00!

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Question: Why do you offer Esthetically Yours products for Private Label?

I understand how nice it is to have your information and logo on all of your products. Every time your client uses that product you have a free advertisement. I have spent a great deal of time and energy researching laboratories and companies that create skincare products and to my dismay there are only a handful of good companies. I have one of the best laboratories in the world manufacturing products exclusively for Esthetically Yours. Our products are created when I call, not stored in a warehouse until I call.  Our products are used in some of the top spa's and resorts in the country. You can be assured you are using quality skincare products.

 

If you have any questions you'd like answered please visit our feedback page and fill out the feedback sheet.

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Question: What are the requirements for purchasing EY products private label?

Esthetically Yours purchasing requirements are simple, $50.00  minimum purchase (not including tax) and a minimum of three pieces for each product ordered. Simple!

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Question: Can I purchase Belavi products private label?

No, Belavi products are not available for private label.  However, if you are a Seminar or Home study Graduate that has completed and passed the Belavi Exam Requirements then you are entitled to purchase Belavi and Esthetically Yours products at a wholesale price (average 40% off retail listed pricing).

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Question: How much money can I make retailing products?

Answer: Esthetically Yours Private Label products are set up with an average 100 to 200% profit range for you.  You may choose to increase Esthetically Yours product prices according to your community.

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Question: What are some ways I can sell and promote my products?

Belavi and Esthetically Yours have pre-printed product information that will help you promote your products to clients in a professional manner. It's always good to have product on hand to show your client what you have used during their service. Offer these products to your client for purchase. If you have to order it, odds are that client is going to walk away and you are not going to make the sale. There are some good promotional ideas in books or already in use at salons and spas. Information is usually yours, if you ask!

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Regarding labeling of product, what is the process?  Would you ship then and I would label or do you work with my graphics designer concerning labels, etc.? 

 

A good label Co that we work with is www.labelsnow.com .  The Best prices we have ever found for small minimums! Clear Acetate look best with our containers.  When you apply clear acetate labels to our products the label makes the container behind it become crystal clear showing the product through (like a window).  Remember the product will be getting wet so you need to print with foil or have the labels laminated.  

Popular sizes for all our products is:

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Medium Size 1.25" tall X 2" wide

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Optional Large Label for tall bottles (like the 8oz tall containers of skincare and bath & Body) of 1.25" wide X      2.5" tall 

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Small labels of 3/4" X 1" wide for all small containers.  

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Small labels can not be any larger than size listed or they will not fit onto the containers.

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Question: At what age do you recommend starting professional facials? I have some clients who have pre-teen children with early skin problems, but they seem so young to have a facial!’

I think your question is an excellent one, as I personally think it is a mistake to focus too much ‘adult’ attention on clients who are very young.
So often, youngsters have a heightened insecurity about their appearance anyway, and by calling too much attention to what we perceive as a ‘problem,’ can make it even worse!  I typically find their parent [usually their Mother] is an existing client, who would bring in the teenager for me to look over.
I generally chat to the parent before the appointment, let them know that I did not want to talk about the skin problems in front of the teen as if they were an object. So often, the parents will say things such as ‘I keep telling her, if she would just stop picking her face, her skin would clear up!’ They would say it in front of the teen, and say it in such a way, that they expected me to agree with them.
Often, the parents' opinion was in fact incorrect, and did nothing to help the problem. A difficult situation though, because by being a regular client, I would find myself caught in the middle. Sound familiar? It is important to explain to the parent that you would like to look at the skin alone, make a treatment plan, and then discuss it with the parent [which is usually the one paying for the treatment].
It is important to remember that the teen is your client too, and entitled to a high degree of confidentiality. You will lose their trust if they feel that everything they tell you will be passed on to the parent, no matter how trivial the details may seem! I think a good age to begin skin care at home is from birth, but the professional treatment aspect should begin at around 11 or 12 with a very simple cleansing routine and extractions. I don’t believe it should be much more than a 30-minute cleansing treatment with a double cleanse, exfoliation, extractions and a masque. I would not elaborate into massage, pre-treatment relaxation rituals or any over stimulation with friction.
Keep it serious and simple, and be very attentive to the teen’s feedback as far as results and home care. Remember, the home care aspect is even more important than the professional treatment at this age, and their active participation is critical to success.

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Question: I know that extractions are important when a client has congested skin, but should I do them on all clients? What if their skin condition is good and really doesn’t need extractions?’

One thing that clients cannot do for themselves [and should never be encouraged to tackle!] is to extract congestion in their skin. While some clients have full need of our extraction expertise, it is true that there are many with good skin conditions that we may feel do not need this type of attention.
It is nevertheless essential that every client know that we have in fact, evaluated and examined their skin for possible extractions. I call this process ‘extraction evaluation’. We must examine the skin of every client under the magnifying lamp, and literally scour the skin with our eyes and fingertips, searching out any potential extractions. The client must not only see that we are examining the skin [because the light of the magnifying lamp is on], but they must also feel our fingertips stroking the skin surface, feeling for congestion underneath.
Areas to be examined must include the hairline, inside the ears, behind the ears, under the jaw line and in the indent of the collarbone, as well as the obvious nasal-labial groove at the side of the mouth and nose. Obviously, when we detect congestion, we will tackle it by pre-softening and preparing the skin for manual extractions, but even if we do not find any congestion, every client must know that we searched the skin for congestion anyway!

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Question: What is acne and how do I know if I have it?

Acne is a genetic disease affecting the skin by a series of recurrent, infected breakouts. Classic acne blemishes include blackheads, milia, pimples and cysts. If you experience ongoing breakouts, you should seek help from a licensed skin care therapist, who may refer you to a dermatologist if the condition is sufficiently severe. With the numerous advances in skin care formulations, however, increasingly more people are combating their acne with regular facial treatments and complementary at-home regimens.

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Question: Why do some people breakout in their forties?

Stress and hormonal changes are the primary cause of the re-emergence of acne well after puberty. Recent studies indicate that 40 to 50 percent of adults between the ages of 20 and 40 are diagnosed with persistent, low-grade acne. Along with several lifestyle changes, including reducing one's stress level and improving one's diet, there are several products on the market designed to address these problems.

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Question: What is the difference between acne vulgaris and acne rosacea?

Acne vulgaris is the more common form of acne and is caused by clogging and inflammation of the skin's sebaceous and hair follicles. Acne Rosacea, on the other hand, tends to affect an older person and is caused by the blood vessels of the face becoming inflamed and swollen. Skin can become permanently reddened and the nose can become swollen and bulbous. Acne Rosacea, like acne vulgaris, is treatable. Speak to your skin care therapist for recommendations on treatment.

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Question: Can Hydroxy Acids make me look younger?

Because the rate of cell renewal slows as we age, it is vitally important to assist the skin by supplementing its natural exfoliation process with hydroxy acid treatments. Removing dead cells from the skin's surface not only makes the skin appear fresh and healthy, it stimulates new cell generation. (Research indicates that it can even increase collagen levels, helping to reduce the effects of skin aging.) Consult your skin care therapist for a series of in-salon treatments and for recommendations on  effective, at-home exfoliants.

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Question: I'm confused about the different types of hydroxy acids. Is one type better than another?

Basically, hydroxy acids all work in a similar fashion by helping to "unglue" the intercellular cement that binds dead surface cells together. Among the many types of hydroxy acids, Non-irritating ingredients like alpha hydroxy Lactic Acid, beta hydroxy Salicylic Acid, and fruit enzymes Papain and Bromelain are the most effective.  When discussing the effectiveness of a hydroxy acid product, the most relevant issues are not just the amount of acid used, referred to as a percentage, but the final pH of the product as well.  Make sure products contain the optimum pH of 3.4 to 3.9, which ensures an effective treatment without irritating the skin. A pH lower than 3.2 may cause serious irritation to the skin, while a pH above 4.0 weakens the effectiveness of the hydroxy acids.

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Question: How does glycolic acid work?

Glycolic acid comes in varying strengths. At lower strengths is used as an exfolient. At higher strengths it is used as a mild peel. As an exfoliant it softens and loosens the dry, dead skin cells that form a barrier layer on the skin surface. This allows the skin to shed the dead cells. The process uncovers new skin cells to reveal a smoother, moister and fresher skin surface. At the same time, glycolic acid loosens the natural oils and dirt that buildup in the pores. This deep cleansing action minimizes the appearance of the pores and reduces the development of pimples and other breakouts. Glycolic acid also stimulates circulation to the skin. By doing this the body's production of elastin and collagen is increased so that the skin is more supple. Removing dead skin cells, cleaning out pores, and stimulating the production of elastin and collagen results in healthier and more youthful appearing skin. The new living cells retain moisture better which reduces the appearance of fine lines and wrinkles.

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Question: Is one glycolic peel enough?

No, generally one wash is not enough. For optimal benefit, your doctor or esthetician performs a series of four to six applications of glycolic acid at the appropriate strengths. These treatments are performed every 7 to 14 days during the series. The treatments promote the removal of damaged skin layers and stimulate the growth of new skin cells. Remember, this program is conservative. Unlike a chemical peel, it is designed to produce changes slowly so that there is minimum interruption of your daily schedule. Periodic follow-up peels three to five times throughout the year are recommended to maintain your skin's improved condition.

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Chamomile Cleansing Lotion(normal to dry skin)

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Dermaclenz (oily/comb skin)  or Deep Purifying Cleanser (custom formulation)

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Ginseng Mineral Toner (normal to dry skin)

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Herbal Blend Astringent (oily/comb skin)  or Clarifying Astringent (custom formulation)

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AHA/BHA Exfoliating Cleanser for your scrub

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Papaya Enzyme Peel as your pre-exfoliation before extractions

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Azulene Oil for massage (special order product that is not in our private label catalog) it's 17.90 for 8oz.  It will last a long time and you will find no other massage oil like this anywhere!  Pure azulene oil does not cause breakouts!

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Aloe & Azulene Gel Masque

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Finish with Herbal Silk (normal skin and dry skin) or Sage & Citrus (Oily Skin)

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Same products as the Signature just omit the Aloe & Azulene Masque and only a 10 minute massage with Azulene Oil.

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Dermaclenz (oily/comb skin)  or Deep Purifying Cleanser (custom formulation)

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Herbal Blend Astringent (oily/comb skin)  or Clarifying Astringent (custom formulation)

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AHA/BHA Exfoliating Cleanser for scrub

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Papaya Enzyme Peel

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Chamomile Cleansing Lotion mixed with water for massage (add water and cleanser as needed so the massage flows) On Acne I do not use the Azulene.

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Champhor Clarifying Masque

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Sage & Citrus

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Same as the Mini Facial but be very gentle on young skin.

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Chamomile Cleansing Lotion(normal to dry skin)

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Dermaclenz (oily/comb skin)  or Deep Purifying Cleanser (custom formulation)

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Ginseng Mineral Toner (normal to dry skin)

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Herbal Blend Astringent (oily/comb skin)  or Clarifying Astringent (custom formulation)

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AHA/BHA Exfoliating Cleanser for your scrub

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Collagen Eye Masque

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Finish with Herbal Silk (normal skin and dry skin) or Sage & Citrus (Oily Skin)

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Dermaclenz (oily/comb skin)  or Deep Purifying Cleanser (custom formulation)

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Herbal Blend Astringent (oily/comb skin)  or Clarifying Astringent (custom formulation)

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AHA/BHA Exfoliating Cleanser for your scrub

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Papaya Enzyme Peel as your pre-exfoliation before extractions if needed.

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Azulene Oil for massage (special order product that is not in our private label catalog) it's 29.90 for 8oz.  It will last a long time and you will find no other massage oil like this anywhere! 

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Pumpkin & Papaya Masque or Clarifying Camphor Masque

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Men's Face & Body Lotion (moisturizer)

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Sea Splash Shower Gel

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Natural Grain Shower Scrub

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Azulene Oil or Massage Oil

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Earth & Sea Body Mud

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Almond Avocado Lotion

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Same as Signature Facial but add in Collagen Ampoule ( 6/$20.00) before massage and the rest of the ampoule before the moisturizer.

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Collagen in ionized already. massage into the skin or maximize their effectiveness by infusing them through galvanic current. Collagen for deep hydration.

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Elastin Ampoules are also available for Tightening and firming.

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DNA are available for smoothing.  All the same price as the collagen.

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All products as in the Signature Facial but omit the massage and the Aloe & Azulene Masque after massage.

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You will need a paraffin face bath with natural - non scented paraffin. 

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Paraffin Bath for the face $169.90

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Paraffin Kit includes:

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Facial Paraffin Heater, 2 lbs. of facial paraffin, 50 pre-cut gauze masks, mask brush, 3 headbands, applicator rest bar for brush, complete instructions for performing paraffin facial. $197.00  This is the better deal! You get everything needed. Allow 1 week.

 

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Chamomile Cleansing Lotion(normal to dry skin)

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Dermaclenz (oily/comb skin)  or Deep Purifying Cleanser (custom formulation)

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Ginseng Mineral Toner (normal to dry skin)

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Herbal Blend Astringent (oily/comb skin)  or Clarifying Astringent (custom formulation)

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AHA/BHA Exfoliating Cleanser for your scrub

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Glycolic 20% or Lactic 40% for clients that have had at least three 20% peels or if they have thick, oily skin.

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Aloe & Azulene Gel Masque for calming and soothing the skin.

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Finish with Herbal Silk (normal skin and dry skin) or Sage & Citrus (Oily Skin)

Collagen Banket

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Chamomile Cleansing Lotion(normal to dry skin)

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Dermaclenz (oily/comb skin)  or Deep Purifying Cleanser (custom formulation)

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Ginseng Mineral Toner (normal to dry skin)

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Herbal Blend Astringent (oily/comb skin)  or Clarifying Astringent (custom formulation)

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AHA/BHA Exfoliating Cleanser for your scrub

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Papaya Enzyme Peel for exfoliation

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Collagen ampoule

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Collagen Face Masque Sheets -applied for 20 minutes  3/$32.00  (three treatments per package)

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Finish with Herbal Silk (normal skin and dry skin) or Sage & Citrus (Oily Skin)

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These sheets are also available in Alpha Hydroxy Acid, Elastin, DNA, Vitamin E and Aloe Vera.  Must be special ordered and allow 1 weeks.

 

 

Waxing Questions

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1. Have client change and provide a disposable moistened towelette (Playex Fresh Wipes, etc) for your client to freshen themselves prior to waxing- this can make it more tolerable to work in the bikini area. 2. If your client in comfortable in spa panties that makes things a bit tougher, since you have to maneuver around the panties; it is easier to wax this area when your client wears no spa or regular panties. Ask your client about their comfort level before proceeding; chances are that they will be willing to do what will make the procedure easy. Further, someone getting this type of wax is probably not too modest anyhow. If your client must wear spa panties, have the client help hold the panties to the side of the area that you are working on. They will likely have to help hold the skin taut anyway, so this is just an added measure to assure that the panties are not in the way of the wax. 3. Place your client's hands exactly where you need them to help you hold their skin taut while waxing; if the client has dense, course hair be sure to use a cool hard wax- it works great on the bikini area without the hassle of pelon or muslin strips. 4. Have your client change positions during the waxing service, from laying on their back to on all fours so that you can access all areas to be waxed. As long as you proceed slowly and with a steady hand you should not have any problems. A good brazilian wax will take 45 minutes to complete. You may find that your service time will be reduced as you get more comfortable and have more practice. Good luck!  Kathy P.  TX

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2. Get lori Nestores Video The whole Ball of Wax!!! Evas Esthetics!!! Only Use The Hard Wax!!! Do not do a Brazillian till You Feel comfortable, its an easy Procedure, Once ya Get it Down!!! It is a Painfull Service especially if Not Done Correctly!! OUCH!!!! As far as Getting it Taught, You Must have Client Pull her "Lips" towards her Belly button, This Gets Things very Tight!!  Hope it helps!  Sue T. MO

 

General ordering and shipping policies

Minimums:  

 

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Single Retail purchases - NO Minimums. 

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Private Label purchases - Esthetically Yours, Inc. (EY) minimum private label order amount is $50.00 per order.  

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Piece minimums: Professional Sizes: 16oz and gallons or buckets - 1 piece.

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Retail: 3 piece minimum - First try on all products - 1 piece minimum.

 

Handling Fee

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Single Retail purchases - $1.50 

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Private Label purchases - $20.00 handling fee on all private label orders under $50.00.

 

Ordering - Orders received by 10am Central time will be shipped within 24-48 hours (business days) provided product is in stock. All add-ons to an order must be called or faxed within 1 hour of the original order excluding Next Day orders.  Add-ons for Next Day will not be processed.

 

Back Orders in the US - Back Orders over $20.00 will automatically be shipped when they arrive unless we are notified to cancel.  

 

Overseas Back Orders - All shipments outside the US will not ship until all back ordered products are in stock. If you choose to drop the back ordered products from your order, we will ship your order out within 3-5 business days.

 

Check Orders - All orders paid by check will ship immediately upon clearance of check. Usually with in 10 days.

 

Return Check Fees - All returned checks are subjected to a $35.00 returned check fee.

 

Shipping & Returns - Orders under 250 lbs are shipped UPS , USPS.  Contact us for over 250 lbs.

Damaged Freight - Report immediately to the carrier. Save damaged containers! Call Esthetically Yours immediately and we will assist in replacing your product. EY will not pay any rush shipping charges under any condition.

 

International Shipping:   Shipping charges will be charged after shipment has been made due to large variances in shipping cost overseas.  All orders will be assessed a International